Support
Get help with Loquira — email support, documentation, and guides.
Contact us
The primary and only support channel is email. We do not offer phone or live chat support at this time.
Email: support@loquira.com
Hours: SGT business hours (UTC+8)
Response target: 24 hours
When emailing, please include your account email address and a detailed description of the issue to help us resolve it as quickly as possible.
Before contacting support
Many questions are answered in our documentation and guides. Checking these resources first may save you time:
- Browse documentation — reference material for the speech, translation, and session APIs
- Browse guides — step-by-step procedures for running translated sessions
Response times by plan
All plans receive a response within 24 hours during SGT business hours. Priority support is available on the Pro plan and above. Enterprise customers are covered by a separate SLA.