Privacy Policy

This Privacy Policy explains how Loquira ("we", "our", or "us") collects, uses, discloses, and protects your personal data when you use our realtime speech-translation service (the "Service"). We are committed to protecting your privacy and handling your data in a transparent and secure manner.

1. Information We Collect

Account Information

When you register for an account, we collect your email address, a password (stored as a salted hash), and optionally your display name. If you subscribe to a paid plan, payment processing is handled by Lemon Squeezy — we do not store full payment card details on our servers.

Session Audio and Transcripts

During a session, audio from the speaker is transmitted through our infrastructure to provide realtime transcription and translation. The audio stream is:

• Processed in real time by our speech-to-text provider (Deepgram)
• Translated through our translation provider (Google Cloud Translation)
• Synthesised into speech through our text-to-speech provider (Google Cloud TTS)

Transcribed text is stored in our database and is available for download by the session owner. Raw audio recordings are not retained after the session ends.

Usage Data

We collect session metadata (duration, language tracks, listener count) to calculate billing, monitor service performance, and improve our product. This data is not used to identify individual listeners.

Device and Connection Data

We collect browser type, operating system, and connection quality metrics to troubleshoot issues and optimise the WebRTC streaming experience.

2. How We Use Your Data

We use the data we collect for the following purposes:

• Providing the Service — to process audio, generate translations, and deliver translated audio streams to listeners
• Billing — to calculate language-hour usage and process subscription payments via Lemon Squeezy
• Service Improvement — to monitor performance, diagnose technical issues, and develop new features
• Compliance — to comply with legal obligations and enforce our Terms of Service

3. Third-Party Data Processors

We engage the following sub-processors to deliver the Service. Each processor is contractually bound to process data only for the purposes we specify and in compliance with applicable data protection laws.

Processor	Purpose	Data
Deepgram	Speech-to-text	Audio stream
Google Cloud Translation	Translation	Transcribed text
Google Cloud TTS	Text-to-speech	Translated text
Lemon Squeezy	Payment processing	Billing information, payment data

4. Data Retention

We retain your account data for as long as your account is active. Transcripts are retained for the duration of your account and are available for export at any time. Session metadata (duration, language count, timestamps) is retained for billing and analytics purposes.

If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.

5. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to restrict processing — request limitation of data processing
• Right to data portability — request transfer of your data to another service
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at support@loquira.com. We will respond within 30 days.

6. Data Residency

Our infrastructure is hosted on Hetzner in the EU-central region. Our third-party processors (Deepgram, Google Cloud Translation, Google Cloud TTS) may process data in various regions including the United States and the European Union. Where transfers involve personal data of EEA residents, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs).

7. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS 1.3), encryption at rest, network isolation via Kubernetes NetworkPolicies, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email and by posting a notice on our website. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

9. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at support@loquira.com.